U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Valerie Graham

Contact Representative/Office of Personnel Management

2024 total comp

$51,827

Sub-department: Office of Personnel Management
Base pay: $51,827
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,827
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,827
Basic Pay (before locality): $42,910
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Valerie Graham holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $51,827. Their pay grade is 05.

Joel Guidish

Contact Representative/Office of Personnel Management

2024 total comp

$51,827

Sub-department: Office of Personnel Management
Base pay: $51,827
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,827
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,827
Basic Pay (before locality): $42,910
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Joel Guidish holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $51,827. Their pay grade is 05.

Shawn Jacobs

Contact Representative/Office of Personnel Management

2024 total comp

$50,987

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $50,987
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shawn Jacobs works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Shawn earned $50,987 in 2024. Their pay grade is 07.

Holly Schnur

Contact Representative/Office of Personnel Management

2024 total comp

$50,987

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $50,987
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Holly Schnur holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $50,987. Their pay grade is 07.

Nancy Daniels

Contact Representative/Office of Personnel Management

2024 total comp

$50,877

Sub-department: Office of Personnel Management
Base pay: $50,877
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,877
Pay grade: 06
Work city: Spring
Work county: Harris
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,877
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 486553201
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Nancy Daniels holds the role of Contact Representative at Office of Personnel Management based in Spring, Texas. In 2024, their total compensation was $50,877. Their pay grade is 06.

Joleen Joiner

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Joleen Joiner works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. Joleen earned $50,687 in 2024. Their pay grade is 07.

Jackie Staab

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Eau Claire
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422383019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jackie Staab works as a Contact Representative for Office of Personnel Management based in Eau Claire, Pennsylvania. Jackie earned $50,687 in 2024. Their pay grade is 07.

Monica Sarver

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Monica Sarver holds the role of Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. In 2024, their total compensation was $50,687. Their pay grade is 07.

Jonnie Billig

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jonnie Billig works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. Jonnie earned $50,687 in 2024. Their pay grade is 07.

Armand Caldwell

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Armand Caldwell serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $50,687. They are classified at grade 07.

Derek Chappie

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Derek Chappie holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $50,687. Their pay grade is 07.

Christina Foust

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christina Foust is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $50,687. They are classified at grade 07.

Cindy Gerwick

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cindy Gerwick works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. Cindy earned $50,687 in 2024. Their pay grade is 07.

Renee Hartle

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Renee Hartle works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. Renee earned $50,687 in 2024. Their pay grade is 07.

Wendy Heitzenrater

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Wendy Heitzenrater works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Wendy earned $50,687 in 2024. Their pay grade is 07.

Angela Hepfl

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Hepfl holds the role of Contact Representative at Office of Personnel Management based in Butler, Pennsylvania. In 2024, their total compensation was $50,687. Their pay grade is 07.

Hilary Kohlmeyer

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Harrisville
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 423510019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Hilary Kohlmeyer works as a Contact Representative for Office of Personnel Management based in Harrisville, Pennsylvania. Hilary earned $50,687 in 2024. Their pay grade is 07.

Cordero Lopez

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cordero Lopez holds the role of Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. In 2024, their total compensation was $50,687. Their pay grade is 07.

Kimberly Muniz-Crespo

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Kimberly Muniz-Crespo serves as a Contact Representative based in East Butler, Pennsylvania. Their 2024 pay totaled $50,687. They are classified at grade 07.

Rachel Sopcisak

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rachel Sopcisak holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $50,687. Their pay grade is 07.

Darla West

Contact Representative/Office of Personnel Management

2024 total comp

$50,687

Sub-department: Office of Personnel Management
Base pay: $50,687
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,687
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,687
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Darla West is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $50,687. They are classified at grade 07.

Karen Drew

Contact Representative/Office of Personnel Management

2024 total comp

$50,463

Sub-department: Office of Personnel Management
Base pay: $50,463
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,463
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,463
Basic Pay (before locality): $41,781
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Karen Drew holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $50,463. Their pay grade is 05.

Melissa Minshull

Contact Representative/Office of Personnel Management

2024 total comp

$50,463

Sub-department: Office of Personnel Management
Base pay: $50,463
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,463
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,463
Basic Pay (before locality): $41,781
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Melissa Minshull serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $50,463. They are classified at grade 05.

Leslie Yanssens

Contact Representative/Office of Personnel Management

2024 total comp

$50,463

Sub-department: Office of Personnel Management
Base pay: $50,463
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,463
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,463
Basic Pay (before locality): $41,781
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leslie Yanssens works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Leslie earned $50,463 in 2024. Their pay grade is 05.

Emma Crawford

Contact Representative/Office of Personnel Management

2024 total comp

$50,326

Sub-department: Office of Personnel Management
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Emma Crawford is a Contact Representative at Office of Personnel Management based in Washington, District of Columbia. 2024 total compensation came to $50,326. They are classified at grade 06.

Tamia Spencer

Contact Representative/Office of Personnel Management

2024 total comp

$50,326

Sub-department: Office of Personnel Management
Base pay: $50,326
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,326
Pay grade: 06
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $50,326
Basic Pay (before locality): $37,765
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tamia Spencer holds the role of Contact Representative at Office of Personnel Management based in Washington, District of Columbia. In 2024, their total compensation was $50,326. Their pay grade is 06.