U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Michael Callender

Contact Representative/Office of Personnel Management

2024 total comp

$72,970

Sub-department: Office of Personnel Management
Base pay: $72,970
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,970
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,970
Basic Pay (before locality): $60,416
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michael Callender holds the role of Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. In 2024, their total compensation was $72,970. Their pay grade is 08.

Cynthia Thomas

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cynthia Thomas works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Cynthia earned $72,703 in 2024. Their pay grade is 07.

Janice Dobbs

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 48
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Janice Dobbs works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Janice earned $72,703 in 2024. Their pay grade is 07.

Janice Farmer

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 40
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Janice Farmer works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Janice earned $72,703 in 2024. Their pay grade is 07.

Maggline Evans

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 41
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Maggline Evans is a Contact Representative at Office of Personnel Management based in Washington, District of Columbia. 2024 total compensation came to $72,703. They are classified at grade 07.

Ida Hales

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 40
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ida Hales works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Ida earned $72,703 in 2024. Their pay grade is 07.

Karen Parker

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 39
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Karen Parker holds the role of Contact Representative at Office of Personnel Management based in Washington, District of Columbia. In 2024, their total compensation was $72,703. Their pay grade is 07.

Tamara Russell

Contact Representative/Office of Personnel Management

2024 total comp

$72,703

Sub-department: Office of Personnel Management
Base pay: $72,703
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,703
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $72,703
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 33
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Tamara Russell serves as a Contact Representative based in Washington, District of Columbia. Their 2024 pay totaled $72,703. They are classified at grade 07.

Kimberly Myers

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Monongahela
Work county: Washington
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 425400125
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kimberly Myers holds the role of Contact Representative at Office of Personnel Management based in Monongahela, Pennsylvania. In 2024, their total compensation was $71,100. Their pay grade is 08.

Cheryl Bowe

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Pittsburgh
Work county: Allegheny
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 426600003
Length of Service (Years): 26
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cheryl Bowe works as a Contact Representative for Office of Personnel Management based in Pittsburgh, Pennsylvania. Cheryl earned $71,100 in 2024. Their pay grade is 08.

Patricia Fike

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Delmont
Work county: Westmoreland
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 421957129
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patricia Fike is a Contact Representative at Office of Personnel Management based in Delmont, Pennsylvania. 2024 total compensation came to $71,100. They are classified at grade 08.

Dennis Mccracken

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Dennis Mccracken is a Contact Representative at Office of Personnel Management based in Butler, Pennsylvania. 2024 total compensation came to $71,100. They are classified at grade 08.

Yanira Mercader

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Wexford
Work county: Allegheny
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 429277003
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Yanira Mercader holds the role of Contact Representative at Office of Personnel Management based in Wexford, Pennsylvania. In 2024, their total compensation was $71,100. Their pay grade is 08.

Georgeann Montesano

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Pittsburgh
Work county: Allegheny
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 426600003
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Georgeann Montesano works as a Contact Representative for Office of Personnel Management based in Pittsburgh, Pennsylvania. Georgeann earned $71,100 in 2024. Their pay grade is 08.

Lorraine Sukhadia

Contact Representative/Office of Personnel Management

2024 total comp

$71,100

Sub-department: Office of Personnel Management
Base pay: $71,100
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $71,100
Pay grade: 08
Work city: Bethel Park
Work county: Allegheny
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $71,100
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 420652003
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lorraine Sukhadia works as a Contact Representative for Office of Personnel Management based in Bethel Park, Pennsylvania. Lorraine earned $71,100 in 2024. Their pay grade is 08.

Cheryl Dixon

Contact Representative/Office of Personnel Management

2024 total comp

$70,838

Sub-department: Office of Personnel Management
Base pay: $70,838
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,838
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,838
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cheryl Dixon holds the role of Contact Representative at Office of Personnel Management based in Washington, District of Columbia. In 2024, their total compensation was $70,838. Their pay grade is 07.

Hope Fogwell

Contact Representative/Office of Personnel Management

2024 total comp

$70,838

Sub-department: Office of Personnel Management
Base pay: $70,838
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,838
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,838
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 38
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Hope Fogwell is a Contact Representative at Office of Personnel Management based in Washington, District of Columbia. 2024 total compensation came to $70,838. They are classified at grade 07.

Thomasine Hall

Contact Representative/Office of Personnel Management

2024 total comp

$70,838

Sub-department: Office of Personnel Management
Base pay: $70,838
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,838
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,838
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 36
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Thomasine Hall works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Thomasine earned $70,838 in 2024. Their pay grade is 07.

Tanya Thompson

Contact Representative/Office of Personnel Management

2024 total comp

$70,838

Sub-department: Office of Personnel Management
Base pay: $70,838
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $70,838
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $70,838
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 37
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tanya Thompson holds the role of Contact Representative at Office of Personnel Management based in Washington, District of Columbia. In 2024, their total compensation was $70,838. Their pay grade is 07.