U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Carol Bursic

Contact Representative/Office of Personnel Management

2024 total comp

$53,216

Sub-department: Office of Personnel Management
Base pay: $53,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,216
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,216
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Carol Bursic is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $53,216. They are classified at grade 06.

Andrew Stoops

Contact Representative/Office of Personnel Management

2024 total comp

$53,216

Sub-department: Office of Personnel Management
Base pay: $53,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,216
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,216
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Andrew Stoops serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $53,216. They are classified at grade 06.

Heather Altmire

Contact Representative/Office of Personnel Management

2024 total comp

$53,216

Sub-department: Office of Personnel Management
Base pay: $53,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,216
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,216
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Heather Altmire serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $53,216. They are classified at grade 06.

Mary Davis

Contact Representative/Office of Personnel Management

2024 total comp

$53,216

Sub-department: Office of Personnel Management
Base pay: $53,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,216
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,216
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mary Davis works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Mary earned $53,216 in 2024. Their pay grade is 06.

Mark Hart

Contact Representative/Office of Personnel Management

2024 total comp

$53,216

Sub-department: Office of Personnel Management
Base pay: $53,216
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,216
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,216
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mark Hart is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $53,216. They are classified at grade 06.

Brittnay Marron

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brittnay Marron holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $53,190. Their pay grade is 05.

Sharon Allen

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sharon Allen works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Sharon earned $53,190 in 2024. Their pay grade is 05.

Bobbie Baughman

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bobbie Baughman works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Bobbie earned $53,190 in 2024. Their pay grade is 05.

Kelsey Sterner

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kelsey Sterner is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $53,190. They are classified at grade 05.

Matthew Tate

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Matthew Tate is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $53,190. They are classified at grade 05.

Barbara Pistorius

Contact Representative/Office of Personnel Management

2024 total comp

$53,190

Sub-department: Office of Personnel Management
Base pay: $53,190
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,190
Pay grade: 05
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,190
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Barbara Pistorius is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $53,190. They are classified at grade 05.

Shernise Newman

Contact Representative/Office of Personnel Management

2024 total comp

$52,668

Sub-department: Office of Personnel Management
Base pay: $52,668
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,668
Pay grade: 05
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,668
Basic Pay (before locality): $39,523
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shernise Newman works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Shernise earned $52,668 in 2024. Their pay grade is 05.

Tammy George

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tammy George is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $52,376. They are classified at grade 07.

Anita Rhodaberger

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Anita Rhodaberger is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $52,376. They are classified at grade 07.

Michelle Miller

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michelle Miller works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Michelle earned $52,376 in 2024. Their pay grade is 07.

Lori Lennon

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Lori Lennon serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $52,376. They are classified at grade 07.

Kaitlyn Bell

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kaitlyn Bell works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Kaitlyn earned $52,376 in 2024. Their pay grade is 07.

Allison Covert

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Allison Covert serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $52,376. They are classified at grade 07.

Elijah Fallecker

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Elijah Fallecker works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Elijah earned $52,376 in 2024. Their pay grade is 07.

Jeremy Johnson

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jeremy Johnson works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Jeremy earned $52,376 in 2024. Their pay grade is 07.

Ryan Kolacek

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Ryan Kolacek serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $52,376. They are classified at grade 07.

William Reynolds

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

William Reynolds is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $52,376. They are classified at grade 07.

Brandi Shelstad

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brandi Shelstad is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $52,376. They are classified at grade 07.

Cindy Timco-Lott

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cindy Timco-Lott works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Cindy earned $52,376 in 2024. Their pay grade is 07.

Paula Zdilla

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Renfrew
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 426936019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Paula Zdilla holds the role of Contact Representative at Office of Personnel Management based in Renfrew, Pennsylvania. In 2024, their total compensation was $52,376. Their pay grade is 07.

Tiffiny Shirey

Contact Representative/Office of Personnel Management

2024 total comp

$52,376

Sub-department: Office of Personnel Management
Base pay: $52,376
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,376
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,376
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tiffiny Shirey holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $52,376. Their pay grade is 07.