U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Brenda Glasgow

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brenda Glasgow is a Contact Representative at Office of Personnel Management based in Butler, Pennsylvania. 2024 total compensation came to $55,756. They are classified at grade 07.

Lynn Campbell

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lynn Campbell works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Lynn earned $55,756 in 2024. Their pay grade is 07.

Travis Corbin

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Travis Corbin serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $55,756. They are classified at grade 07.

Savannah Cortez

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Savannah Cortez holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $55,756. Their pay grade is 07.

Jennifer Crider

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jennifer Crider is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $55,756. They are classified at grade 07.

Kathleen Fox

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kathleen Fox is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $55,756. They are classified at grade 07.

Paige Gerwick

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Paige Gerwick serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $55,756. They are classified at grade 07.

Stephanie Hunt

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Hunt holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $55,756. Their pay grade is 07.

Patricia Johnson

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patricia Johnson is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $55,756. They are classified at grade 07.

Jonathan Lambert

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jonathan Lambert works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Jonathan earned $55,756 in 2024. Their pay grade is 07.

Rebecca Miller

Contact Representative/Office of Personnel Management

2024 total comp

$55,756

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,756
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Rebecca Miller serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $55,756. They are classified at grade 07.

Briana Nealey

Contact Representative/Office of Personnel Management

2024 total comp

$54,920

Sub-department: Office of Personnel Management
Base pay: $54,920
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,920
Pay grade: 06
Work city: Springville
Work county: Saint Clair
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,920
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 012830115
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Briana Nealey holds the role of Contact Representative at Office of Personnel Management based in Springville, Alabama. In 2024, their total compensation was $54,920. Their pay grade is 06.

Jessica Bell

Contact Representative/Office of Personnel Management

2024 total comp

$54,366

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $54,366
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Jessica Bell serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $54,366. They are classified at grade 07.

Shannon Burton

Contact Representative/Office of Personnel Management

2024 total comp

$54,066

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,066
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shannon Burton holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $54,066. Their pay grade is 07.

Jason Chanze

Contact Representative/Office of Personnel Management

2024 total comp

$54,066

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,066
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Jason Chanze serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $54,066. They are classified at grade 07.

Crystal Clemens

Contact Representative/Office of Personnel Management

2024 total comp

$54,066

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,066
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Crystal Clemens holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $54,066. Their pay grade is 07.

Brittany Delu

Contact Representative/Office of Personnel Management

2024 total comp

$54,066

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,066
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Brittany Delu serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $54,066. They are classified at grade 07.

Mele Steadman

Contact Representative/Office of Personnel Management

2024 total comp

$54,066

Sub-department: Office of Personnel Management
Base pay: $54,066
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,066
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,066
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Mele Steadman serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $54,066. They are classified at grade 07.