U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Wendi Heemer

Contact Representative/Office of Personnel Management

2024 total comp

$57,501

Sub-department: Office of Personnel Management
Base pay: $57,501
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,501
Pay grade: 06
Work city: Powder Springs
Work county: Cobb
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,501
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 134490067
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Wendi Heemer works as a Contact Representative for Office of Personnel Management based in Powder Springs, Georgia. Wendi earned $57,501 in 2024. Their pay grade is 06.

Kenneth Hoculock

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kenneth Hoculock works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Kenneth earned $57,445 in 2024. Their pay grade is 07.

Mindi Barnes

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mindi Barnes works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Mindi earned $57,445 in 2024. Their pay grade is 07.

Joanna Babcock

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Joanna Babcock holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $57,445. Their pay grade is 07.

Amy Anderson

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Amy Anderson is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $57,445. They are classified at grade 07.

Karen Caldwell

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Karen Caldwell works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Karen earned $57,445 in 2024. Their pay grade is 07.

Bryan Callender

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bryan Callender works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Bryan earned $57,445 in 2024. Their pay grade is 07.

Patrick Glynn

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patrick Glynn is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $57,445. They are classified at grade 07.

Sandra Hesidenz

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sandra Hesidenz holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $57,445. Their pay grade is 07.

Jonathan Moore

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jonathan Moore is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $57,445. They are classified at grade 07.

Crystal Pistorius

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Crystal Pistorius serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $57,445. They are classified at grade 07.

Patrick Rumbaugh

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patrick Rumbaugh works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Patrick earned $57,445 in 2024. Their pay grade is 07.

Dirk Shakley

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Dirk Shakley holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $57,445. Their pay grade is 07.

Nikki Sherman

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Nikki Sherman serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $57,445. They are classified at grade 07.

April Wills

Contact Representative/Office of Personnel Management

2024 total comp

$57,445

Sub-department: Office of Personnel Management
Base pay: $57,445
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,445
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,445
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

April Wills holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $57,445. Their pay grade is 07.

Elliot Bunek

Contact Representative/Office of Personnel Management

2024 total comp

$57,037

Sub-department: Office of Personnel Management
Base pay: $57,037
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,037
Pay grade: 06
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,037
Basic Pay (before locality): $42,801
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Elliot Bunek works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Elliot earned $57,037 in 2024. Their pay grade is 06.

Betty Reese

Contact Representative/Office of Personnel Management

2024 total comp

$56,257

Sub-department: Office of Personnel Management
Base pay: $56,257
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,257
Pay grade: 06
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,257
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 32
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Betty Reese serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $56,257. They are classified at grade 06.

Thomas Dymock

Contact Representative/Office of Personnel Management

2024 total comp

$56,133

Sub-department: Office of Personnel Management
Base pay: $56,133
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,133
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,133
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Thomas Dymock holds the role of Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. In 2024, their total compensation was $56,133. Their pay grade is 08.

Bradley Henry

Contact Representative/Office of Personnel Management

2024 total comp

$56,133

Sub-department: Office of Personnel Management
Base pay: $56,133
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,133
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,133
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bradley Henry is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $56,133. They are classified at grade 08.

Tessa Eakman

Contact Representative/Office of Personnel Management

2024 total comp

$56,056

Sub-department: Office of Personnel Management
Base pay: $55,756
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $56,056
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,756
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tessa Eakman is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $56,056. They are classified at grade 07.