U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Roseann Pisano

Contact Representative/Office of Personnel Management

2024 total comp

$61,125

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $61,125
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Roseann Pisano serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $61,125. They are classified at grade 07.

Susan Fullerton

Contact Representative/Office of Personnel Management

2024 total comp

$61,125

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $61,125
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Susan Fullerton is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $61,125. They are classified at grade 07.

Carrie Lindsay

Contact Representative/Office of Personnel Management

2024 total comp

$61,125

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $61,125
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Carrie Lindsay serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $61,125. They are classified at grade 07.

Stephanie Hawk

Contact Representative/Office of Personnel Management

2024 total comp

$61,125

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $61,125
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Hawk holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $61,125. Their pay grade is 07.

Schwann Glenn

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Schwann Glenn serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $60,825. They are classified at grade 07.

Laurie Peters

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Laurie Peters serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $60,825. They are classified at grade 07.

Christina Sloan

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christina Sloan holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $60,825. Their pay grade is 07.

Sandra Barnhart

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sandra Barnhart is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $60,825. They are classified at grade 07.

William Brinkley

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

William Brinkley works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. William earned $60,825 in 2024. Their pay grade is 07.

William Denial

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

William Denial is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $60,825. They are classified at grade 07.

Damari Mercader

Contact Representative/Office of Personnel Management

2024 total comp

$60,825

Sub-department: Office of Personnel Management
Base pay: $60,825
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,825
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,825
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Damari Mercader serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $60,825. They are classified at grade 07.

Kimberly Brown

Contact Representative/Office of Personnel Management

2024 total comp

$60,609

Sub-department: Office of Personnel Management
Base pay: $60,609
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,609
Pay grade: 06
Work city: Snellville
Work county: Gwinnett
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,609
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 135080135
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kimberly Brown is a Contact Representative at Office of Personnel Management based in Snellville, Georgia. 2024 total compensation came to $60,609. They are classified at grade 06.

Kristi Gavaghan

Contact Representative/Office of Personnel Management

2024 total comp

$60,484

Sub-department: Office of Personnel Management
Base pay: $60,484
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,484
Pay grade: 08
Work city: Boardman
Work county: Mahoning
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,484
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 390865099
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kristi Gavaghan works as a Contact Representative for Office of Personnel Management based in Boardman, Ohio. Kristi earned $60,484 in 2024. Their pay grade is 08.

Rebekah Souzer

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Rebekah Souzer serves as a Contact Representative based in Butler, Pennsylvania. Their 2024 pay totaled $59,874. They are classified at grade 08.

Susan Benvenuti

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Susan Benvenuti holds the role of Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. In 2024, their total compensation was $59,874. Their pay grade is 08.

Ashley Cooper

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: Chicora
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 421315019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ashley Cooper is a Contact Representative at Office of Personnel Management based in Chicora, Pennsylvania. 2024 total compensation came to $59,874. They are classified at grade 08.

Darla Meder

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Darla Meder serves as a Contact Representative based in East Butler, Pennsylvania. Their 2024 pay totaled $59,874. They are classified at grade 08.

Ann Slomer

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ann Slomer works as a Contact Representative for Office of Personnel Management based in East Butler, Pennsylvania. Ann earned $59,874 in 2024. Their pay grade is 08.

Tiffany Williams

Contact Representative/Office of Personnel Management

2024 total comp

$59,874

Sub-department: Office of Personnel Management
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: Pittsburgh
Work county: Allegheny
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 426600003
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tiffany Williams works as a Contact Representative for Office of Personnel Management based in Pittsburgh, Pennsylvania. Tiffany earned $59,874 in 2024. Their pay grade is 08.

Larae Winter

Contact Representative/Office of Personnel Management

2024 total comp

$59,653

Sub-department: Office of Personnel Management
Base pay: $59,653
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,653
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,653
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Larae Winter is a Contact Representative at Office of Personnel Management based in Washington, District of Columbia. 2024 total compensation came to $59,653. They are classified at grade 07.