U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Diane Miller

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Diane Miller is a Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. 2024 total compensation came to $62,515. They are classified at grade 07.

Stephanie Caldararo

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Caldararo works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Stephanie earned $62,515 in 2024. Their pay grade is 07.

Shawna Cooper

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Shawna Cooper serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $62,515. They are classified at grade 07.

Nadine Drake-Gianoglio

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Nadine Drake-Gianoglio holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $62,515. Their pay grade is 07.

Bernice Hickey

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bernice Hickey holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $62,515. Their pay grade is 07.

Kristi Powell

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kristi Powell holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $62,515. Their pay grade is 07.

Robin Sinchak

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Robin Sinchak works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Robin earned $62,515 in 2024. Their pay grade is 07.

Lori Winger

Contact Representative/Office of Personnel Management

2024 total comp

$62,515

Sub-department: Office of Personnel Management
Base pay: $62,515
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,515
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,515
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lori Winger works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Lori earned $62,515 in 2024. Their pay grade is 07.

Warren Belvin

Contact Representative/Office of Personnel Management

2024 total comp

$62,169

Sub-department: Office of Personnel Management
Base pay: $62,169
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,169
Pay grade: 07
Work city: Villa Rica
Work county: Douglas
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,169
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 135730097
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Warren Belvin holds the role of Contact Representative at Office of Personnel Management based in Villa Rica, Georgia. In 2024, their total compensation was $62,169. Their pay grade is 07.

Cayla Deep

Contact Representative/Office of Personnel Management

2024 total comp

$61,999

Sub-department: Office of Personnel Management
Base pay: $61,999
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,999
Pay grade: 09
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,999
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Cayla Deep serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $61,999. They are classified at grade 09.

Tammy Kraynik

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tammy Kraynik is a Contact Representative at Office of Personnel Management based in Butler, Pennsylvania. 2024 total compensation came to $61,745. They are classified at grade 08.

Mary Daloisio

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Mary Daloisio serves as a Contact Representative based in Butler, Pennsylvania. Their 2024 pay totaled $61,745. They are classified at grade 08.

Martin Denslow

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Martin Denslow is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $61,745. They are classified at grade 08.

Belinda Kihn

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Petrolia
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 426530019
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Belinda Kihn serves as a Contact Representative based in Petrolia, Pennsylvania. Their 2024 pay totaled $61,745. They are classified at grade 08.

Cheryl Pistorius

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Karns City
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 424040019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cheryl Pistorius holds the role of Contact Representative at Office of Personnel Management based in Karns City, Pennsylvania. In 2024, their total compensation was $61,745. Their pay grade is 08.

Edna Shelstad

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Edna Shelstad is a Contact Representative at Office of Personnel Management based in Butler, Pennsylvania. 2024 total compensation came to $61,745. They are classified at grade 08.

Lee Thomas

Contact Representative/Office of Personnel Management

2024 total comp

$61,745

Sub-department: Office of Personnel Management
Base pay: $61,745
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,745
Pay grade: 08
Work city: Karns City
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,745
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 424040019
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Lee Thomas serves as a Contact Representative based in Karns City, Pennsylvania. Their 2024 pay totaled $61,745. They are classified at grade 08.