U.S. Federal Government (non-Defense) / Office of Personnel Management / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

362 employees hold this title in Office of Personnel Management. Median total compensation for the role is $50,687, below the department median of $119,037.

Employees: 362
Total payroll: $18.7M
Role median: $50,687
Agency median: $119,037
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$35,499$72,350+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 362 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Personnel Management pays a median base salary of $50,687 for this role, 13% above that figure — about the 71st percentile of local pay for the occupation.

Where Office of Personnel Management sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Personnel Management median · $50,687

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Personnel Management’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Office of Personnel Management is $50,687, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Office of Personnel Management, the median of $50,687 ranks #13 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Lanae Stoltenberg

Contact Representative/Office of Personnel Management

2024 total comp

$64,504

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $300
Benefits: $0
Total compensation: $64,504
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Lanae Stoltenberg serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $64,504. They are classified at grade 07.

Michael Davids

Contact Representative/Office of Personnel Management

2024 total comp

$64,264

Sub-department: Office of Personnel Management
Base pay: $64,264
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,264
Pay grade: 08
Work city: Youngstown
Work county: Mahoning
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,264
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 399230099
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Michael Davids serves as a Contact Representative based in Youngstown, Ohio. Their 2024 pay totaled $64,264. They are classified at grade 08.

Janet Campbell

Contact Representative/Office of Personnel Management

2024 total comp

$64,204

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,204
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 36
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Janet Campbell holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $64,204. Their pay grade is 07.

Michael Baker

Contact Representative/Office of Personnel Management

2024 total comp

$64,204

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,204
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 33
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michael Baker works as a Contact Representative for Office of Personnel Management based in Boyers, Pennsylvania. Michael earned $64,204 in 2024. Their pay grade is 07.

Amy Runyan

Contact Representative/Office of Personnel Management

2024 total comp

$64,204

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,204
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 36
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Amy Runyan holds the role of Contact Representative at Office of Personnel Management based in Boyers, Pennsylvania. In 2024, their total compensation was $64,204. Their pay grade is 07.

Linda Weatherholt

Contact Representative/Office of Personnel Management

2024 total comp

$64,204

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,204
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Linda Weatherholt serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $64,204. They are classified at grade 07.

Betti Fennell

Contact Representative/Office of Personnel Management

2024 total comp

$64,204

Sub-department: Office of Personnel Management
Base pay: $64,204
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,204
Pay grade: 07
Work city: Boyers
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,204
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 420799019
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Office of Personnel Management, Betti Fennell serves as a Contact Representative based in Boyers, Pennsylvania. Their 2024 pay totaled $64,204. They are classified at grade 07.

Susan Graham

Contact Representative/Office of Personnel Management

2024 total comp

$63,616

Sub-department: Office of Personnel Management
Base pay: $63,616
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,616
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,616
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Susan Graham works as a Contact Representative for Office of Personnel Management based in Butler, Pennsylvania. Susan earned $63,616 in 2024. Their pay grade is 08.

Donna Hobaugh

Contact Representative/Office of Personnel Management

2024 total comp

$63,616

Sub-department: Office of Personnel Management
Base pay: $63,616
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,616
Pay grade: 08
Work city: Chicora
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,616
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 421315019
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Donna Hobaugh is a Contact Representative at Office of Personnel Management based in Chicora, Pennsylvania. 2024 total compensation came to $63,616. They are classified at grade 08.

Matthew Smail

Contact Representative/Office of Personnel Management

2024 total comp

$63,616

Sub-department: Office of Personnel Management
Base pay: $63,616
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,616
Pay grade: 08
Work city: East Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,616
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 422210019
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Matthew Smail is a Contact Representative at Office of Personnel Management based in East Butler, Pennsylvania. 2024 total compensation came to $63,616. They are classified at grade 08.

Peter Arner

Contact Representative/Office of Personnel Management

2024 total comp

$63,381

Sub-department: Office of Personnel Management
Base pay: $63,381
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,381
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,381
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Peter Arner is a Contact Representative at Office of Personnel Management based in Washington, District of Columbia. 2024 total compensation came to $63,381. They are classified at grade 07.

Terrell Thornton

Contact Representative/Office of Personnel Management

2024 total comp

$63,381

Sub-department: Office of Personnel Management
Base pay: $63,381
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,381
Pay grade: 07
Work city: Washington
Work county: District of Columbia
Work state: District of Columbia

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,381
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 110010001
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Terrell Thornton works as a Contact Representative for Office of Personnel Management based in Washington, District of Columbia. Terrell earned $63,381 in 2024. Their pay grade is 07.

Rainie Siverling

Contact Representative/Office of Personnel Management

2024 total comp

$63,340

Sub-department: Office of Personnel Management
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Seneca
Work county: Venango
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 427484121
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rainie Siverling works as a Contact Representative for Office of Personnel Management based in Seneca, Pennsylvania. Rainie earned $63,340 in 2024. Their pay grade is 08.