Texas / Health and Human Services Commission / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

25 employees hold this title in Health and Human Services Commission. Median total compensation for the role is $43,061, below the department median of $50,368.

Employees: 25
Total payroll: $1.1M
Role median: $43,061
Agency median: $50,368
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$43,061$51,410+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 25 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Health and Human Services Commission pays a median base salary of $45,560 for this role, 13% above that figure — about the 66th percentile of local pay for the occupation.

Where Health and Human Services Commission sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Health and Human Services Commission median · $45,560

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Health and Human Services Commission’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Health and Human Services Commission’s median base salary is 2% above that national figure, about the 53rd percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Health and Human Services Commission median · $45,560

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Health and Human Services Commission is $45,560, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Health and Human Services Commission, the median of $43,061 ranks #8 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Parks and Wildlife Department

$44,724 · 21

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Office of Injured Employee Counsel

$43,000 · 24

Texas Department of Licensing and Regulation

$42,500 · 28

Department of Public Safety

$42,311 · 30

Office of the Attorney General

$42,003 · 6

Texas Commission on Law Enforcement

$42,000 · 1

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Tarsha Prosser

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$52,377

Base pay: $52,377
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,377
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $4,365
State Employee Number: 136636

Tarsha Prosser is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $52,377.

Brenda Rodriguez

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$50,361

Base pay: $50,361
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,361
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 5052
Hire Date: Mar 16, 2022
Monthly Pay: $3,725
State Employee Number: 769028

Brenda Rodriguez is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $50,361.

Evelyn Garcia

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$50,028

Base pay: $50,028
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,028
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Apr 1, 2023
Monthly Pay: $4,169
State Employee Number: 513733

Evelyn Garcia is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $50,028.

Eloisa Perez

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$47,663

Base pay: $47,663
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,663
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,972
State Employee Number: 183433

Eloisa Perez works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Eloisa earned $47,663 in 2026.

Lisa Pawlak

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$47,067

Base pay: $47,067
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,067
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,922
State Employee Number: 173569

Lisa Pawlak is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $47,067.

Carliss Jenkins

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$47,067

Base pay: $47,067
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,067
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: Y

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,922
State Employee Number: 347049

Carliss Jenkins works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Carliss earned $47,067 in 2026.

Heather Hensley

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$45,865

Base pay: $45,865
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,865
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,822
State Employee Number: 354233

Heather Hensley holds the role of Customer Service Representative II at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $45,865.

Irene Yanez

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$45,561

Base pay: $45,561
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,561
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,797
State Employee Number: 32556

At Health and Human Services Commission, Irene Yanez serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $45,561.

Pamela Garza

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$45,000

Base pay: $45,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Aug 1, 2013
Monthly Pay: $3,750
State Employee Number: 343679

Pamela Garza holds the role of Customer Service Representative II at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $45,000.

Kimberly Rollins

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Jul 1, 2022
Monthly Pay: $3,588
State Employee Number: 142488

Kimberly Rollins works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Kimberly earned $43,061 in 2026.

Amanda Montez

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,588
State Employee Number: 848985

Amanda Montez holds the role of Customer Service Representative II at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $43,061.

Tanja Holley

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 21, 2020
Monthly Pay: $3,588
State Employee Number: 1282137

Tanja Holley is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $43,061.

Sandra Nel

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Dec 15, 2025
Monthly Pay: $3,588
State Employee Number: 1478814

Sandra Nel works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Sandra earned $43,061 in 2026.

Cathy Porras

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Jun 12, 2023
Monthly Pay: $3,588
State Employee Number: 1640892

Cathy Porras works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Cathy earned $43,061 in 2026.

Daisy Rogmad

Customer Service Representative II/Health and Human Services Commission

2025 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: Aug 21, 2023
Monthly Pay: $3,588
State Employee Number: 1656397

At Health and Human Services Commission, Daisy Rogmad serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2025 pay totaled $43,061.

Nadia Soto-Romero

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 16, 2023
Monthly Pay: $3,588
State Employee Number: 1676116

At Health and Human Services Commission, Nadia Soto-Romero serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,061.

Daisha Johnson

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Feb 6, 2026
Monthly Pay: $3,588
State Employee Number: 1733212

Daisha Johnson holds the role of Customer Service Representative II at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $43,061.

Latroya Hamlett

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jan 16, 2026
Monthly Pay: $3,588
State Employee Number: 529512

Latroya Hamlett works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Latroya earned $43,061 in 2026.

Tonia Hinton

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: May 23, 2025
Monthly Pay: $3,588
State Employee Number: 1780761

Tonia Hinton holds the role of Customer Service Representative II at Health and Human Services Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $43,061.

Jessi Landaverde

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Feb 6, 2026
Monthly Pay: $3,588
State Employee Number: 1832069

At Health and Human Services Commission, Jessi Landaverde serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,061.

Dedriana Lindsey

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Aug 18, 2025
Monthly Pay: $3,588
State Employee Number: 1796109

At Health and Human Services Commission, Dedriana Lindsey serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,061.

Krista Miranda

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Dec 5, 2025
Monthly Pay: $3,588
State Employee Number: 1825485

Krista Miranda is a Customer Service Representative II at Health and Human Services Commission. They work crf - classified regular full-time. 2026 total compensation came to $43,061.

Julio Velez

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Dec 5, 2025
Monthly Pay: $3,588
State Employee Number: 1825525

At Health and Human Services Commission, Julio Velez serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,061.

Ruth Wisniewski

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Feb 13, 2026
Monthly Pay: $3,588
State Employee Number: 1834522

Ruth Wisniewski works as a Customer Service Representative II for Health and Human Services Commission. Their status is crf - classified regular full-time. Ruth earned $43,061 in 2026.

Elaine White

Customer Service Representative II/Health and Human Services Commission

2026 total comp

$43,061

Base pay: $43,061
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,061
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2017
Monthly Pay: $3,588
State Employee Number: 356636

At Health and Human Services Commission, Elaine White serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,061.