Texas / Department of Public Safety / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

30 employees hold this title in Department of Public Safety. Median total compensation for the role is $42,311, below the department median of $68,978.

Employees: 30
Total payroll: $1.3M
Role median: $42,311
Agency median: $68,978
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$38,680$43,762+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 30 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Department of Public Safety pays a median base salary of $42,311 for this role, 5% above that figure — about the 56th percentile of local pay for the occupation.

Where Department of Public Safety sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Department of Public Safety median · $42,311

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Public Safety’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Public Safety’s median base salary is 5% below that national figure, about the 42nd percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Public Safety median · $42,311

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Department of Public Safety is $42,311, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Department of Public Safety, the median of $42,311 ranks #11 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Parks and Wildlife Department

$44,724 · 21

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Health and Human Services Commission

$43,061 · 25

Office of Injured Employee Counsel

$43,000 · 24

Texas Department of Licensing and Regulation

$42,500 · 28

Office of the Attorney General

$42,003 · 6

Texas Commission on Law Enforcement

$42,000 · 1

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Sherry Glenn

Customer Service Representative II/Department of Public Safety

2025 total comp

$44,839

Base pay: $44,839
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,839
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 0134
Hire Date: Aug 1, 2012
Monthly Pay: $3,737
State Employee Number: 338070

Sherry Glenn holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2025, their total compensation was $44,839.

Alicia Walter

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,982

Base pay: $42,982
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,982
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jul 5, 2000
Monthly Pay: $3,582
State Employee Number: 81475

Alicia Walter holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,982.

Debbie Zachary Bridges

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Feb 15, 2023
Monthly Pay: $3,526
State Employee Number: 49981

At Department of Public Safety, Debbie Zachary Bridges serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Veda Jones

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: K

Source-specific fields

Class Code: 134
Hire Date: May 2, 2016
Monthly Pay: $3,526
State Employee Number: 71854

At Department of Public Safety, Veda Jones serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Joyce Aldridge

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Oct 7, 2013
Monthly Pay: $3,526
State Employee Number: 85780

Joyce Aldridge is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Rebecca Castillo

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 18, 2010
Monthly Pay: $3,526
State Employee Number: 104597

At Department of Public Safety, Rebecca Castillo serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Teresa Barrientes

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Feb 11, 2013
Monthly Pay: $3,526
State Employee Number: 338155

Teresa Barrientes holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Gay Carillo

Customer Service Representative II/Department of Public Safety

2025 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0134
Hire Date: Feb 11, 2013
Monthly Pay: $3,526
State Employee Number: 339838

Gay Carillo is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2025 total compensation came to $42,311.

Patty Hernandez

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 6, 2014
Monthly Pay: $3,526
State Employee Number: 760939

Patty Hernandez holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Edna Leifheit

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Dec 15, 2016
Monthly Pay: $3,526
State Employee Number: 1053021

Edna Leifheit holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Jessica Suarez

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Oct 15, 2023
Monthly Pay: $3,526
State Employee Number: 1120204

At Department of Public Safety, Jessica Suarez serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Symone Nunn

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 134
Hire Date: Sep 15, 2019
Monthly Pay: $3,526
State Employee Number: 1204758

Symone Nunn holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Vanessa Moreno

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Apr 15, 2020
Monthly Pay: $3,526
State Employee Number: 1260855

Vanessa Moreno is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Sineaud Gray

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: C

Source-specific fields

Class Code: 134
Hire Date: Nov 15, 2020
Monthly Pay: $3,526
State Employee Number: 1285292

Sineaud Gray holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Kathy Woods

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: I

Source-specific fields

Class Code: 134
Hire Date: Nov 1, 2024
Monthly Pay: $3,526
State Employee Number: 1334737

Kathy Woods is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Hanan El-Said

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2021
Monthly Pay: $3,526
State Employee Number: 1396618

At Department of Public Safety, Hanan El-Said serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Kyla Edwards

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: K

Source-specific fields

Class Code: 134
Hire Date: Apr 15, 2021
Monthly Pay: $3,526
State Employee Number: 1398158

At Department of Public Safety, Kyla Edwards serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Carlene Cook

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 134
Hire Date: Apr 15, 2021
Monthly Pay: $3,526
State Employee Number: 1398200

Carlene Cook is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Belinda Dzienowski

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: May 15, 2021
Monthly Pay: $3,526
State Employee Number: 1401307

Belinda Dzienowski is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Adrienne Bennett

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jul 1, 2021
Monthly Pay: $3,526
State Employee Number: 1408199

Adrienne Bennett holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,311.

Stephanie Haecker-Stephenson

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Aug 15, 2022
Monthly Pay: $3,526
State Employee Number: 1483898

Stephanie Haecker-Stephenson works as a Customer Service Representative II for Department of Public Safety. Their status is crf - classified regular full-time. Stephanie earned $42,311 in 2026.

Melissa Rendon

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: Y

Source-specific fields

Class Code: 134
Hire Date: Nov 1, 2022
Monthly Pay: $3,526
State Employee Number: 1569417

Melissa Rendon is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Kayla Watson

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Sep 15, 2023
Monthly Pay: $3,526
State Employee Number: 1668587

At Department of Public Safety, Kayla Watson serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Lindsay Morris

Customer Service Representative II/Department of Public Safety

2025 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: G

Source-specific fields

Class Code: 0134
Hire Date: Feb 1, 2024
Monthly Pay: $3,526
State Employee Number: 1692122

Lindsay Morris holds the role of Customer Service Representative II at Department of Public Safety. Their status is crf - classified regular full-time. In 2025, their total compensation was $42,311.

Gilyann Pittman

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: G

Source-specific fields

Class Code: 134
Hire Date: Jun 1, 2024
Monthly Pay: $3,526
State Employee Number: 1716439

Gilyann Pittman is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,311.

Christopher Mcdowell

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 134
Hire Date: Dec 1, 2024
Monthly Pay: $3,526
State Employee Number: 1760228

At Department of Public Safety, Christopher Mcdowell serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Samantha De Leon

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,311

Base pay: $42,311
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,311
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Dec 1, 2025
Monthly Pay: $3,526
State Employee Number: 1819767

At Department of Public Safety, Samantha De Leon serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,311.

Lianna Dillard

Customer Service Representative II/Department of Public Safety

2026 total comp

$42,000

Base pay: $42,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 134
Hire Date: Apr 1, 2023
Monthly Pay: $3,500
State Employee Number: 1631791

Lianna Dillard is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $42,000.

Michelle Martinez

Customer Service Representative II/Department of Public Safety

2026 total comp

$39,000

Base pay: $39,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Feb 15, 2024
Monthly Pay: $3,250
State Employee Number: 337435

Michelle Martinez is a Customer Service Representative II at Department of Public Safety. They work crf - classified regular full-time. 2026 total compensation came to $39,000.

Rosendo Martinez

Customer Service Representative II/Department of Public Safety

2025 total comp

$38,680

Base pay: $38,680
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $38,680
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0134
Hire Date: Mar 1, 2023
Monthly Pay: $3,223
State Employee Number: 60006

Rosendo Martinez works as a Customer Service Representative II for Department of Public Safety. Their status is crf - classified regular full-time. Rosendo earned $38,680 in 2025.