New York City / Human Resources Administration/Department of Social Services / IT Service Management Specialist

Job-title file

IT Service Management Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

10 employees hold this title in Human Resources Administration/Department of Social Services. Median total compensation for the role is $125,506, above the department median of $68,341.

Employees: 10
Total payroll: $1.3M
Role median: $125,506
Agency median: $68,341
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$110,462$197,200+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 10 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across New York City

IT Service Management Specialist is held in 14 New York City departments. In Human Resources Administration/Department of Social Services, the median of $125,506 ranks #3 of 14.

Highest-paying departments for this role

Fire Department

$146,405 · 1

Department of Transportation

$129,568 · 1

Police Department

$124,585 · 1

Department of Education Administrative

$122,158 · 2

District Attorney Kings County

$121,404 · 1

Department of Health/Mental Hygiene

$110,508 · 9

Financial Information Services Agency

$102,866 · 11

Technology & Innovation

$99,762 · 2

Department of Parks & Recreation

$97,528 · 5

New York City Housing Authority

$92,993 · 4

Department of Correction

$79,616 · 4

Department of Design & Construction

$77,324 · 3

Median total compensation for the IT Service Management Specialist role in other New York Citydepartments (highest first). Each bar links to that department’s page for this role.

Same department

Other job titles in Human Resources Administration/Department of Social Services

Administrative Accountant 15
Administrative Community Relations Specialist 34
Administrative Contract Specialist 11
Administrative Director of Social Services 149
Administrative Investigator 37
Administrative Job Opor Spec-Managerial 26
Administrative Job Opportunity Specialist NM 95
Administrative Management Auditor 15
Administrative Manager-Non-Mgrl 106
Administrative Procurement Analyst-Non-Mgrl 32
Administrative Staff Analyst 301
Agency Attorney 92
Agency Attorney Interne 19
Associate Benefits Opportunity Specialist 707
Associate Fraud Investigator 151
Associate Staff Analyst 227
Benefits Opportunity Specialist 1,668
Bookkeeper 66
Caseworker 1,208
Certified IT Administrator 32
City Laborer 16
City Research Scientist 81
Clerical Associate Most Mayoral Ag 533
Community Assistant 26
Community Associate 262
Community Coordinator 320
Computer Associate 110
Computer Operations Manager 10
Computer Service Technician 11
Computer Specialist 269
Computer Systems Manager 89
Contract Specialist 13
Custodian 68
Deputy Director of Administration 12
Eligibility Specialist 2,272
Executive Agency Counsel 46
Fraud Investigator 338
Graphic Artist 12
Head Nurse 11
IT Project Specialist 126
Management Auditor 36
New York City Public Service Fellow 14
Paralegal Aide 15
Principal Administrative Associate - Non Supervisor 1,161
Procurement Analyst 21
Public Health Educator 26
Secretary 14
Senior Consultant 21
Social Worker 47
Space Analyst 20
Special Officer 64
Staff Analyst 159
Staff Nurse 33
Strategic Initiative Specialist 11
Supervising Special Officer 34
Supervisor I 324
Supervisor I Social Work 17
Supervisor II 120
Supervisor III 47
Supervisor of Office Machine Operations 15

Record list

Employees with this title

Page 1

Carla Lima

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$205,086

Base pay: $115,899
Overtime: $87,470
Other pay: $1,717
Benefits: $0
Total compensation: $205,086
Hire date: 2021-07-19
Pay basis: Annual
Work city: Brooklyn
Middle name: A

Source-specific fields

Base Salary: $119,593
Leave Status as of June 30: Active
Overtime Hours: 992.5
Payroll Number: 69
Regular Hours: 1,820

Carla Lima is a IT Service Management Specialist at Human Resources Administration/Department of Social Services based in Brooklyn. They have served since 2021 (about 4 years). 2025 total compensation came to $205,086.

Dolora Siqeca-Bruce

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$161,275

Base pay: $125,344
Overtime: $34,724
Other pay: $1,207
Benefits: $0
Total compensation: $161,275
Hire date: 2017-01-23
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $129,340
Leave Status as of June 30: Active
Overtime Hours: 399.25
Payroll Number: 69
Regular Hours: 1,820

Dolora Siqeca-Bruce works as a IT Service Management Specialist for Human Resources Administration/Department of Social Services based in Manhattan. They have served since 2017 (about 8 years). Dolora earned $161,275 in 2025.

Brian Owens

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$145,018

Base pay: $140,548
Overtime: $3,903
Other pay: $567
Benefits: $0
Total compensation: $145,018
Hire date: 2017-07-24
Pay basis: Annual
Work city: Manhattan
Middle name: L

Source-specific fields

Base Salary: $145,029
Leave Status as of June 30: Active
Overtime Hours: 49.5
Payroll Number: 69
Regular Hours: 1,820

Brian Owens is a IT Service Management Specialist at Human Resources Administration/Department of Social Services based in Manhattan. They have served since 2017 (about 8 years). 2025 total compensation came to $145,018.

Antonino Spina

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$127,384

Base pay: $127,384
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $127,384
Hire date: 2023-04-03
Pay basis: Annual
Work city: Brooklyn

Source-specific fields

Base Salary: $131,446
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 69
Regular Hours: 1,820

Antonino Spina works as a IT Service Management Specialist for Human Resources Administration/Department of Social Services based in Brooklyn. Their tenure dates to 2023, about 2 years. Antonino earned $127,384 in 2025.

John Basso

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$127,203

Base pay: $126,368
Overtime: $243
Other pay: $592
Benefits: $0
Total compensation: $127,203
Hire date: 2003-11-17
Pay basis: Annual
Work city: Brooklyn
Middle name: W

Source-specific fields

Base Salary: $130,396
Leave Status as of June 30: Active
Overtime Hours: 3.5
Payroll Number: 69
Regular Hours: 1,820

At Human Resources Administration/Department of Social Services, John Basso serves as a IT Service Management Specialist based in Brooklyn. They have served since 2003 (about 22 years). Their 2025 pay totaled $127,203.

Amiya Debnath

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$123,809

Base pay: $123,674
Overtime: $135
Other pay: $0
Benefits: $0
Total compensation: $123,809
Hire date: 2024-03-25
Pay basis: Annual
Work city: Brooklyn

Source-specific fields

Base Salary: $127,617
Leave Status as of June 30: Active
Overtime Hours: 2
Payroll Number: 69
Regular Hours: 1,820

Amiya Debnath holds the role of IT Service Management Specialist at Human Resources Administration/Department of Social Services based in Brooklyn. Hired in 2024, they have about a year of service. In 2025, their total compensation was $123,809.

Michael Patrick

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$115,997

Base pay: $115,429
Overtime: $0
Other pay: $567
Benefits: $0
Total compensation: $115,997
Hire date: 2023-06-12
Pay basis: Annual
Work city: Brooklyn
Middle name: J

Source-specific fields

Base Salary: $119,109
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 69
Regular Hours: 1,820

Michael Patrick holds the role of IT Service Management Specialist at Human Resources Administration/Department of Social Services based in Brooklyn. They have served since 2023 (about 2 years). In 2025, their total compensation was $115,997.

Bernard Mayers

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$115,213

Base pay: $114,646
Overtime: $0
Other pay: $567
Benefits: $0
Total compensation: $115,213
Hire date: 2023-02-27
Pay basis: Annual
Work city: Brooklyn
Middle name: A

Source-specific fields

Base Salary: $118,301
Leave Status as of June 30: Active
Overtime Hours: 0
Payroll Number: 69
Regular Hours: 1,820

Bernard Mayers is a IT Service Management Specialist at Human Resources Administration/Department of Social Services based in Brooklyn. Their tenure dates to 2023, about 2 years. 2025 total compensation came to $115,213.

Zhong Lu

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$112,872

Base pay: $107,151
Overtime: $4,786
Other pay: $935
Benefits: $0
Total compensation: $112,872
Hire date: 2021-06-21
Pay basis: Annual
Work city: Manhattan

Source-specific fields

Base Salary: $110,567
Leave Status as of June 30: Active
Overtime Hours: 72
Payroll Number: 69
Regular Hours: 1,820

Zhong Lu works as a IT Service Management Specialist for Human Resources Administration/Department of Social Services based in Manhattan. They have served since 2021 (about 4 years). Zhong earned $112,872 in 2025.

Sharmina Pritte

IT Service Management Specialist/Human Resources Administration/Department of Social Services

2025 total comp

$110,462

Base pay: $98,404
Overtime: $11,311
Other pay: $747
Benefits: $0
Total compensation: $110,462
Hire date: 2021-08-16
Pay basis: Annual
Work city: Manhattan
Middle name: A

Source-specific fields

Base Salary: $101,541
Leave Status as of June 30: Active
Overtime Hours: 165.5
Payroll Number: 69
Regular Hours: 1,820

At Human Resources Administration/Department of Social Services, Sharmina Pritte serves as a IT Service Management Specialist based in Manhattan. Hired in 2021, they have about 4 years of service. Their 2025 pay totaled $110,462.