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City and County of San Francisco / Human Services Agency / Telephone Operator

Job-title file

Telephone Operator

Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.

3 employees hold this title in Human Services Agency. Median total compensation for the role is $94,838, below the department median of $144,495.

Employees
3
Total payroll
$264.8K
Role median
$94,838
Agency median
$144,495
Comparison
Below

Compared with the local labor market

Telephone Operator pay vs. the San Francisco-Oakland-Fremont, CA area

Across all employers in the San Francisco-Oakland-Fremont, CA area, the median wage for Receptionists and Information Clerksabout 8,510 people is $49,450. Human Services Agency pays a median base salary of $63,262 for this role, 28% above that figureabout the 78th percentile of local pay for the occupation.

Where Human Services Agency sits in the local pay range

10th
25th
Median
75th
90th
$37,610
$43,440
$49,450
$60,170
$76,070
Human Services Agency median · $63,262

The bar is the range of annual wages for Receptionists and Information Clerks across every employer in the San Francisco-Oakland-Fremont, CA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Human Services Agency’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Receptionists and Information Clerksabout 910,180 people is $38,010. Human Services Agency’s median base salary is 66% above that national figure, above the 90th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$28,760
$33,960
$38,010
$45,130
$49,950
Human Services Agency median · $63,262

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the San Francisco-Oakland-Fremont, CA range relative to the national one.

Median total compensation for this role at Human Services Agency is $94,838, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across City and County of San Francisco

Telephone Operator is held in 2 City and County of San Francisco departments. In Human Services Agency, the median of $94,838 ranks #2 of 2.

Highest-paying departments for this role

Airport Commission
$109,380 · 5

Median total compensation for the Telephone Operator role in other City and County of San Franciscodepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Telephone Operator beyond City and County of San Francisco

This role is reported in 7 jurisdictions. In City and County of San Francisco, the median of $102,109 ranks #1 of 7. See Telephone Operator across all of City and County of San Francisco

Highest-paying jurisdictions for this role

Median total compensation for comparable Telephone Operator roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Human Services Agency

Record list

Employees with this title

Page 1

Ana Zepeda

Telephone Operator/Human Services Agency

2025 total comp
$114,969
Sub-department
Computer Operatns & Repro Svcs
Organization group
Human Welfare & Neighborhood Development
Base pay
$76,615
Overtime
$0
Other pay
$1,033
Benefits
$37,321
Total compensation
$114,969
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.99

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
HSA
Health and Dental Benefits
$19,815
Job Code
1706
Job Family Code
1700
Organization Group Code
Human Welfare & Neighborhood Development
Other Benefits
$6,086

Ana Zepeda works as a Telephone Operator for Human Services Agency within Computer Operatns & Repro Services. Their status is permanent civil service, 0.99 FTE. Ana earned $114,969 in 2025. They are represented by SEIU, Local 1021, Misc.

Lisa Torres-Aguilar

Telephone Operator/Human Services Agency

2025 total comp
$94,838
Sub-department
Computer Operatns & Repro Svcs
Organization group
Human Welfare & Neighborhood Development
Base pay
$63,262
Overtime
$0
Other pay
$852
Benefits
$30,725
Total compensation
$94,838
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.82

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
HSA
Health and Dental Benefits
$16,337
Job Code
1706
Job Family Code
1700
Organization Group Code
Human Welfare & Neighborhood Development
Other Benefits
$4,977

Lisa Torres-Aguilar is a Telephone Operator at Human Services Agency within Computer Operatns & Repro Services. They work permanent civil service, 0.82 FTE. 2025 total compensation came to $94,838. They are represented by SEIU, Local 1021, Misc.

Lydia Maxie

Telephone Operator/Human Services Agency

2025 total comp
$54,953
Sub-department
Computer Operatns & Repro Svcs
Organization group
Human Welfare & Neighborhood Development
Base pay
$36,576
Overtime
$0
Other pay
$495
Benefits
$17,882
Total compensation
$54,953
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.48

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
HSA
Health and Dental Benefits
$9,500
Job Code
1706
Job Family Code
1700
Organization Group Code
Human Welfare & Neighborhood Development
Other Benefits
$2,904

Lydia Maxie holds the role of Telephone Operator at Human Services Agency within Computer Operatns & Repro Services. Their status is permanent civil service, 0.48 FTE. In 2025, their total compensation was $54,953. Union affiliation: SEIU, Local 1021, Misc.