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Texas / Comptroller of Public Accounts / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

8 employees hold this title in Comptroller of Public Accounts. Median total compensation for the role is $49,063, below the department median of $80,437.

Employees
8
Total payroll
$389.1K
Role median
$49,063
Agency median
$80,437
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$47,468$49,063+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 8 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Comptroller of Public Accounts pays a median base salary of $49,063 for this role, 21% above that figureabout the 76th percentile of local pay for the occupation.

Where Comptroller of Public Accounts sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Comptroller of Public Accounts median · $49,063

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Comptroller of Public Accounts’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Comptroller of Public Accounts’s median base salary is 10% above that national figure, about the 65th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Comptroller of Public Accounts median · $49,063

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Comptroller of Public Accounts is $49,063, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Comptroller of Public Accounts, the median of $49,063 ranks #2 of 17.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Aurarin Rachatanavin

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$49,063
Base pay
$49,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,063
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
134
Hire Date
May 15, 2024
Monthly Pay
$4,089
State Employee Number
1709787

Aurarin Rachatanavin is a Customer Service Representative II at Comptroller of Public Accounts. They work crf - classified regular full-time. 2026 total compensation came to $49,063.

Taylor Brown

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$49,063
Base pay
$49,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,063
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
N

Source-specific fields

Class Code
134
Hire Date
Aug 1, 2024
Monthly Pay
$4,089
State Employee Number
1726027

Taylor Brown works as a Customer Service Representative II for Comptroller of Public Accounts. Their status is crf - classified regular full-time. Taylor earned $49,063 in 2026.

Sarah Reno

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$49,063
Base pay
$49,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,063
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
J

Source-specific fields

Class Code
134
Hire Date
Aug 1, 2024
Monthly Pay
$4,089
State Employee Number
1727189

Sarah Reno holds the role of Customer Service Representative II at Comptroller of Public Accounts. Their status is crf - classified regular full-time. In 2026, their total compensation was $49,063.

Esmeralda Sandoval

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$49,063
Base pay
$49,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,063
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
134
Hire Date
Aug 1, 2024
Monthly Pay
$4,089
State Employee Number
1727323

Esmeralda Sandoval is a Customer Service Representative II at Comptroller of Public Accounts. They work crf - classified regular full-time. 2026 total compensation came to $49,063.

Alonzo Thomas

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$49,063
Base pay
$49,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,063
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
G

Source-specific fields

Class Code
134
Hire Date
Mar 17, 2025
Monthly Pay
$4,089
State Employee Number
1772799

Alonzo Thomas holds the role of Customer Service Representative II at Comptroller of Public Accounts. Their status is crf - classified regular full-time. In 2026, their total compensation was $49,063.

Jonathan Medellin Hopper

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$48,162
Base pay
$48,162
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,162
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
134
Hire Date
Nov 1, 2023
Monthly Pay
$4,013
State Employee Number
1446794

Jonathan Medellin Hopper works as a Customer Service Representative II for Comptroller of Public Accounts. Their status is crf - classified regular full-time. Jonathan earned $48,162 in 2026.

Mara Garcia

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$48,162
Base pay
$48,162
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,162
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
I

Source-specific fields

Class Code
134
Hire Date
Jan 1, 2024
Monthly Pay
$4,013
State Employee Number
1686794

Mara Garcia holds the role of Customer Service Representative II at Comptroller of Public Accounts. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,162.

Elizabeth Dupuy

Customer Service Representative II/Comptroller of Public Accounts

2026 total comp
$47,468
Base pay
$47,468
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,468
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
N

Source-specific fields

Class Code
134
Hire Date
Aug 1, 2021
Monthly Pay
$3,956
State Employee Number
94952

Elizabeth Dupuy works as a Customer Service Representative II for Comptroller of Public Accounts. Their status is crf - classified regular full-time. Elizabeth earned $47,468 in 2026.