Texas / Parks and Wildlife Department / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

21 employees hold this title in Parks and Wildlife Department. Median total compensation for the role is $44,724, below the department median of $64,469.

Employees: 21
Total payroll: $937.3K
Role median: $44,724
Agency median: $64,469
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$42,987$47,241+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 21 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Parks and Wildlife Department pays a median base salary of $40,038 for this role, in line with that figure — about the 48th percentile of local pay for the occupation.

Where Parks and Wildlife Department sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Parks and Wildlife Department median · $40,038

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Parks and Wildlife Department’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Parks and Wildlife Department’s median base salary is 11% below that national figure, about the 35th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Parks and Wildlife Department median · $40,038

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 244 of 257 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Parks and Wildlife Department is $40,038, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Parks and Wildlife Department, the median of $44,724 ranks #5 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Health and Human Services Commission

$43,061 · 25

Office of Injured Employee Counsel

$43,000 · 24

Texas Department of Licensing and Regulation

$42,500 · 28

Department of Public Safety

$42,311 · 30

Office of the Attorney General

$42,003 · 6

Texas Commission on Law Enforcement

$42,000 · 1

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Jamie Fitch

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$47,241

Base pay: $47,241
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,241
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Nov 1, 2011
Monthly Pay: $3,937
State Employee Number: 168041

At Parks and Wildlife Department, Jamie Fitch serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $47,241.

Eric Murphy

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$47,241

Base pay: $47,241
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,241
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2014
Monthly Pay: $3,937
State Employee Number: 769189

Eric Murphy is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2026 total compensation came to $47,241.

Sawyer Irwin

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2018
Monthly Pay: $3,727
State Employee Number: 801812

Sawyer Irwin is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2026 total compensation came to $44,724.

Kristin Bixler

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 134
Hire Date: Nov 20, 2017
Monthly Pay: $3,727
State Employee Number: 1095171

At Parks and Wildlife Department, Kristin Bixler serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $44,724.

Elisha Hill

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 134
Hire Date: Jul 11, 2024
Monthly Pay: $3,727
State Employee Number: 1245353

Elisha Hill works as a Customer Service Representative II for Parks and Wildlife Department. Their status is crf - classified regular full-time. Elisha earned $44,724 in 2026.

Deadra Hernandez

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: Jul 1, 2025
Monthly Pay: $3,727
State Employee Number: 1625270

Deadra Hernandez holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Iliana Cantu

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 10, 2023
Monthly Pay: $3,727
State Employee Number: 1677220

Iliana Cantu works as a Customer Service Representative II for Parks and Wildlife Department. Their status is crf - classified regular full-time. Iliana earned $44,724 in 2026.

Gloria Hernandez

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Nov 1, 2023
Monthly Pay: $3,727
State Employee Number: 1678819

At Parks and Wildlife Department, Gloria Hernandez serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $44,724.

Gloria Doreck

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: Oct 7, 2024
Monthly Pay: $3,727
State Employee Number: 1747572

Gloria Doreck works as a Customer Service Representative II for Parks and Wildlife Department. Their status is crf - classified regular full-time. Gloria earned $44,724 in 2026.

Amber Hunter

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 134
Hire Date: Jan 13, 2025
Monthly Pay: $3,727
State Employee Number: 1764900

Amber Hunter holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Amberly Stutts

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2025
Monthly Pay: $3,727
State Employee Number: 1766114

Amberly Stutts holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Brian Everitt

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 134
Hire Date: Jul 23, 2025
Monthly Pay: $3,727
State Employee Number: 1789210

Brian Everitt works as a Customer Service Representative II for Parks and Wildlife Department. Their status is crf - classified regular full-time. Brian earned $44,724 in 2026.

Heather Fruean

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: May 8, 2025
Monthly Pay: $3,727
State Employee Number: 1782132

Heather Fruean works as a Customer Service Representative II for Parks and Wildlife Department. Their status is crf - classified regular full-time. Heather earned $44,724 in 2026.

Audrey Mckelvey

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Jul 28, 2025
Monthly Pay: $3,727
State Employee Number: 341246

Audrey Mckelvey holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Carey Palm

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Aug 28, 2025
Monthly Pay: $3,727
State Employee Number: 1797062

Carey Palm holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Erin Rieger

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Feb 27, 2026
Monthly Pay: $3,727
State Employee Number: 1835120

Erin Rieger holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2026, their total compensation was $44,724.

Jennifer Baxter-Newland

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$44,724

Base pay: $44,724
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,724
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: W

Source-specific fields

Class Code: 134
Hire Date: Jul 22, 2024
Monthly Pay: $3,727
State Employee Number: 1725293

Jennifer Baxter-Newland is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2026 total compensation came to $44,724.

Austin Owens

Customer Service Representative II/Parks and Wildlife Department

2025 total comp

$42,987

Base pay: $42,987
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,987
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: Feb 13, 2023
Monthly Pay: $3,582
State Employee Number: 1466750

Austin Owens holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2025, their total compensation was $42,987.

Amber Thompson

Customer Service Representative II/Parks and Wildlife Department

2025 total comp

$42,987

Base pay: $42,987
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,987
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0134
Hire Date: Feb 24, 2025
Monthly Pay: $3,582
State Employee Number: 1692147

Amber Thompson holds the role of Customer Service Representative II at Parks and Wildlife Department. Their status is crf - classified regular full-time. In 2025, their total compensation was $42,987.

Kerry Honeycutt

Customer Service Representative II/Parks and Wildlife Department

2025 total comp

$42,987

Base pay: $42,987
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,987
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0134
Hire Date: Oct 17, 2024
Monthly Pay: $3,582
State Employee Number: 1747565

Kerry Honeycutt is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2025 total compensation came to $42,987.

Reba Flores

Customer Service Representative II/Parks and Wildlife Department

2026 total comp

$42,987

Base pay: $42,987
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,987
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2026
Monthly Pay: $3,582
State Employee Number: 980364

Reba Flores is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2026 total compensation came to $42,987.