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Texas / Texas Board of Nursing / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

4 employees hold this title in Texas Board of Nursing. Median total compensation for the role is $44,700, below the department median of $68,547.

Employees
4
Total payroll
$184.6K
Role median
$44,700
Agency median
$68,547
Comparison
Below

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Board of Nursing pays a median base salary of $50,907 for this role, 26% above that figureabout the 78th percentile of local pay for the occupation.

Where Texas Board of Nursing sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Board of Nursing median · $50,907

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Board of Nursing’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Board of Nursing’s median base salary is 14% above that national figure, about the 72nd percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Board of Nursing median · $50,907

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Texas Board of Nursing is $50,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Texas Board of Nursing, the median of $44,700 ranks #6 of 17.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Adan Nieves

Customer Service Representative II/Texas Board of Nursing

2026 total comp
$52,013
Base pay
$52,013
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,013
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
134
Hire Date
Mar 14, 2022
Monthly Pay
$4,334
State Employee Number
967645

Adan Nieves holds the role of Customer Service Representative II at Texas Board of Nursing. Their status is crf - classified regular full-time. In 2026, their total compensation was $52,013.

Theresa Rangel

Customer Service Representative II/Texas Board of Nursing

2026 total comp
$46,200
Base pay
$46,200
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,200
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
134
Hire Date
Jun 15, 2024
Monthly Pay
$3,850
State Employee Number
53130

Theresa Rangel holds the role of Customer Service Representative II at Texas Board of Nursing. Their status is crf - classified regular full-time. In 2026, their total compensation was $46,200.

Bradley Houghtby

Customer Service Representative II/Texas Board of Nursing

2026 total comp
$43,200
Base pay
$43,200
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,200
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
134
Hire Date
Oct 15, 2024
Monthly Pay
$3,600
State Employee Number
1746566

Bradley Houghtby is a Customer Service Representative II at Texas Board of Nursing. They work crf - classified regular full-time. 2026 total compensation came to $43,200.

Maggie Gines

Customer Service Representative II/Texas Board of Nursing

2026 total comp
$43,200
Base pay
$43,200
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,200
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
134
Hire Date
Nov 1, 2024
Monthly Pay
$3,600
State Employee Number
1759126

Maggie Gines is a Customer Service Representative II at Texas Board of Nursing. They work crf - classified regular full-time. 2026 total compensation came to $43,200.