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Texas / Parks and Wildlife Department / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

21 employees hold this title in Parks and Wildlife Department. Median total compensation for the role is $44,724, below the department median of $64,469.

Employees
21
Total payroll
$937.3K
Role median
$44,724
Agency median
$64,469
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$42,987$47,241+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 21 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Parks and Wildlife Department pays a median base salary of $40,038 for this role, in line with that figureabout the 48th percentile of local pay for the occupation.

Where Parks and Wildlife Department sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Parks and Wildlife Department median · $40,038

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Parks and Wildlife Department’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Parks and Wildlife Department’s median base salary is 11% below that national figure, about the 35th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Parks and Wildlife Department median · $40,038

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 244 of 257 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Parks and Wildlife Department is $40,038, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Parks and Wildlife Department, the median of $44,724 ranks #5 of 17.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Jamie Fitch

Customer Service Representative II/Parks and Wildlife Department

2026 total comp
$47,241
Base pay
$47,241
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,241
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
134
Hire Date
Nov 1, 2011
Monthly Pay
$3,937
State Employee Number
168041

At Parks and Wildlife Department, Jamie Fitch serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $47,241.

Eric Murphy

Customer Service Representative II/Parks and Wildlife Department

2026 total comp
$47,241
Base pay
$47,241
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,241
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
134
Hire Date
Sep 1, 2014
Monthly Pay
$3,937
State Employee Number
769189

Eric Murphy is a Customer Service Representative II at Parks and Wildlife Department. They work crf - classified regular full-time. 2026 total compensation came to $47,241.