Texas / Texas Workforce Commission / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

222 employees hold this title in Texas Workforce Commission. Median total compensation for the role is $37,530, below the department median of $55,944.

Employees: 222
Total payroll: $8.2M
Role median: $37,530
Agency median: $55,944
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$18,765$38,131+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 222 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Workforce Commission pays a median base salary of $37,530 for this role, 7% below that figure — about the 36th percentile of local pay for the occupation.

Where Texas Workforce Commission sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Texas Workforce Commission median · $37,530

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Workforce Commission’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Workforce Commission’s median base salary is 16% below that national figure, about the 27th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Texas Workforce Commission median · $37,530

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 346 of 354 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Workforce Commission is $37,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Texas Workforce Commission, the median of $37,530 ranks #16 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Parks and Wildlife Department

$44,724 · 21

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Health and Human Services Commission

$43,061 · 25

Office of Injured Employee Counsel

$43,000 · 24

Texas Department of Licensing and Regulation

$42,500 · 28

Department of Public Safety

$42,311 · 30

Office of the Attorney General

$42,003 · 6

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 6

Vivian Wood-Jarrett

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: May 1, 2011
Monthly Pay: $3,128
State Employee Number: 126944

Vivian Wood-Jarrett holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2025, their total compensation was $37,530.

Rosa E Ortega

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: Apr 2, 2020
Monthly Pay: $3,128
State Employee Number: 162425

Rosa E Ortega is a Customer Service Representative II at Texas Workforce Commission. They work crf - classified regular full-time. 2025 total compensation came to $37,530.

Gilberto G Garza

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 24, 2018
Monthly Pay: $3,128
State Employee Number: 1141737

Gilberto G Garza works as a Customer Service Representative II for Texas Workforce Commission. Their status is crf - classified regular full-time. Gilberto earned $37,530 in 2026.

Darlene Cain Leblanc

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 9, 2020
Monthly Pay: $3,128
State Employee Number: 1252195

Darlene Cain Leblanc holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,530.

Robert A Meanza

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2020
Monthly Pay: $3,128
State Employee Number: 1252293

At Texas Workforce Commission, Robert A Meanza serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $37,530.

Juanita L Loyd

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 9, 2020
Monthly Pay: $3,128
State Employee Number: 1252959

Juanita L Loyd works as a Customer Service Representative II for Texas Workforce Commission. Their status is crf - classified regular full-time. Juanita earned $37,530 in 2026.

Albert E Gaither

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Apr 10, 2020
Monthly Pay: $3,128
State Employee Number: 1260713

Albert E Gaither holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,530.

Juanita Landeros

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: Jan 25, 2021
Monthly Pay: $3,128
State Employee Number: 1299875

Juanita Landeros works as a Customer Service Representative II for Texas Workforce Commission. Their status is crf - classified regular full-time. Juanita earned $37,530 in 2025.

David Flores Ii

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 22, 2021
Monthly Pay: $3,128
State Employee Number: 1396551

David Flores Ii holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,530.

Illya M Villarreal

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jun 14, 2021
Monthly Pay: $3,128
State Employee Number: 1404609

Illya M Villarreal holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,530.

Meagan R Silvas

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: May 11, 2020
Monthly Pay: $3,128
State Employee Number: 1264550

At Texas Workforce Commission, Meagan R Silvas serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $37,530.

Reymond Perez

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jun 9, 2025
Monthly Pay: $3,128
State Employee Number: 1784342

Reymond Perez holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,530.

Brandee Solis

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,530

Base pay: $37,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,530
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jun 9, 2025
Monthly Pay: $3,128
State Employee Number: 1784799

Brandee Solis is a Customer Service Representative II at Texas Workforce Commission. They work crf - classified regular full-time. 2026 total compensation came to $37,530.

Xavier Juarez

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$37,529

Base pay: $37,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,529
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Nov 13, 2023
Monthly Pay: $3,127
State Employee Number: 1677406

Xavier Juarez holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crf - classified regular full-time. In 2026, their total compensation was $37,529.

Abby Savage

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$37,529

Base pay: $37,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,529
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 0134
Hire Date: Nov 1, 2023
Monthly Pay: $3,127
State Employee Number: 1677411

Abby Savage works as a Customer Service Representative II for Texas Workforce Commission. Their status is crf - classified regular full-time. Abby earned $37,529 in 2025.

Estephania Villasenor Rojas

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2024
Monthly Pay: $1,564
State Employee Number: 1692063

At Texas Workforce Commission, Estephania Villasenor Rojas serves as a Customer Service Representative II. They work crp - classified regular part-time, 0.5 FTE. Their 2026 pay totaled $18,765.

Deborah N Sumpter

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5

Source-specific fields

Class Code: 134
Hire Date: Mar 30, 2020
Monthly Pay: $1,564
State Employee Number: 31812

Deborah N Sumpter works as a Customer Service Representative II for Texas Workforce Commission. Their status is crp - classified regular part-time, 0.5 FTE. Deborah earned $18,765 in 2026.

Lucinda M Gallardo

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5

Source-specific fields

Class Code: 0134
Hire Date: Mar 30, 2020
Monthly Pay: $1,564
State Employee Number: 123322

Lucinda M Gallardo holds the role of Customer Service Representative II at Texas Workforce Commission. Their status is crp - classified regular part-time, 0.5 FTE. In 2025, their total compensation was $18,765.

Jamie Vasquez

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Aug 14, 2023
Monthly Pay: $1,564
State Employee Number: 1656725

Jamie Vasquez works as a Customer Service Representative II for Texas Workforce Commission. Their status is crp - classified regular part-time, 0.5 FTE. Jamie earned $18,765 in 2026.

Julissa Mitchell

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2024
Monthly Pay: $1,564
State Employee Number: 1692936

At Texas Workforce Commission, Julissa Mitchell serves as a Customer Service Representative II. They work crp - classified regular part-time, 0.5 FTE. Their 2026 pay totaled $18,765.

Rebecca Wasiewski

Customer Service Representative II/Texas Workforce Commission

2026 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2024
Monthly Pay: $1,564
State Employee Number: 1693215

Rebecca Wasiewski is a Customer Service Representative II at Texas Workforce Commission. They work crp - classified regular part-time, 0.5 FTE. 2026 total compensation came to $18,765.

Georgina Enriquez

Customer Service Representative II/Texas Workforce Commission

2025 total comp

$18,765

Base pay: $18,765
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $18,765
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5

Source-specific fields

Class Code: 0134
Hire Date: Aug 14, 2023
Monthly Pay: $1,564
State Employee Number: 837313

At Texas Workforce Commission, Georgina Enriquez serves as a Customer Service Representative II. They work crp - classified regular part-time, 0.5 FTE. Their 2025 pay totaled $18,765.