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City and County of San Francisco / City Administrator / Customer Service Representative

Job-title file

Customer Service Representative

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in City Administrator. Median total compensation for the role is $140,711, below the department median of $151,053.

Employees
11
Total payroll
$1.4M
Role median
$140,711
Agency median
$151,053
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$25,036$155,202+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative pay vs. the San Francisco-Oakland-Fremont, CA area

Across all employers in the San Francisco-Oakland-Fremont, CA area, the median wage for Customer Service Representativesabout 19,930 people is $57,830. City Administrator pays a median base salary of $98,035 for this role, 70% above that figureabove the 90th percentile of local pay for the occupation.

Where City Administrator sits in the local pay range

10th
25th
Median
75th
90th
$42,390
$47,070
$57,830
$70,990
$84,780
City Administrator median · $98,035

The bar is the range of annual wages for Customer Service Representatives across every employer in the San Francisco-Oakland-Fremont, CA area, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows City Administrator’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representativesabout 2,595,750 people is $44,770. City Administrator’s median base salary is 119% above that national figure, above the 90th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
City Administrator median · $98,035

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the San Francisco-Oakland-Fremont, CA range relative to the national one.

Computed over the 10 of 11 people in this role paid at least $25,000 in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at City Administrator is $140,711, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare jurisdictions

Customer Service Representative beyond City and County of San Francisco

This role is reported in 8 jurisdictions. In City and County of San Francisco, the median of $140,711 ranks #1 of 8. See Customer Service Representative across all of City and County of San Francisco

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Texas
$42,920 · 1,477
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in City Administrator

Record list

Employees with this title

Page 1

Wendy Yamamura

Customer Service Representative/City Administrator

2025 total comp
$156,554
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$106,010
Overtime
$3,007
Other pay
$3,210
Benefits
$44,326
Total compensation
$156,554
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1.02

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,953
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$8,310

Wendy Yamamura works as a Customer Service Representative for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.02 FTE. Wendy earned $156,554 in 2025. Union affiliation: SEIU, Local 1021, Misc.

Henry Espino

Customer Service Representative/City Administrator

2025 total comp
$149,794
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$106,010
Overtime
$77
Other pay
$0
Benefits
$43,706
Total compensation
$149,794
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,953
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$8,163

Henry Espino holds the role of Customer Service Representative at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service. In 2025, their total compensation was $149,794. They are represented by SEIU, Local 1021, Misc.

Hao Banh

Customer Service Representative/City Administrator

2024 total comp
$149,028
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$104,332
Overtime
$140
Other pay
$1,290
Benefits
$43,266
Total compensation
$149,028
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1.04

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,294
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$7,804

Hao Banh works as a Customer Service Representative for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 1.04 FTE. Hao earned $149,028 in 2024. Union affiliation: SEIU, Local 1021, Misc.

Amy Jerry

Customer Service Representative/City Administrator

2025 total comp
$147,581
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$101,073
Overtime
$515
Other pay
$2,880
Benefits
$43,112
Total compensation
$147,581
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,953
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$7,873

Amy Jerry works as a Customer Service Representative for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service. Amy earned $147,581 in 2025. Their bargaining unit is SEIU, Local 1021, Misc.

Amira Jackson

Customer Service Representative/City Administrator

2025 total comp
$142,261
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$96,269
Overtime
$537
Other pay
$3,135
Benefits
$42,321
Total compensation
$142,261
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,953
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$7,750

At City Administrator, Amira Jackson serves as a Customer Service Representative within Pub Relations & Specialist Assts. They work permanent civil service. Their 2025 pay totaled $142,261. They are represented by SEIU, Local 1021, Misc.

Wilnieka Butler

Customer Service Representative/City Administrator

2025 total comp
$140,711
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$99,801
Overtime
$88
Other pay
$0
Benefits
$40,821
Total compensation
$140,711
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.94

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$18,785
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$7,358

Wilnieka Butler holds the role of Customer Service Representative at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.94 FTE. In 2025, their total compensation was $140,711. Their bargaining unit is SEIU, Local 1021, Misc.

Ryan Byrne

Customer Service Representative/City Administrator

2025 total comp
$138,225
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$95,661
Overtime
$278
Other pay
$0
Benefits
$42,287
Total compensation
$138,225
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,896
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$8,323

Ryan Byrne holds the role of Customer Service Representative at City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service. In 2025, their total compensation was $138,225. Union affiliation: SEIU, Local 1021, Misc.

Jacquline Rogers

Customer Service Representative/City Administrator

2025 total comp
$132,363
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$91,733
Overtime
$533
Other pay
$0
Benefits
$40,096
Total compensation
$132,363
Employment type
Permanent Exempt
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
1

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$19,953
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$6,654

Jacquline Rogers holds the role of Customer Service Representative at City Administrator within Pub Relations & Specialist Assts. Their status is permanent exempt. In 2025, their total compensation was $132,363. Union affiliation: SEIU, Local 1021, Misc.

Windsor Silva

Customer Service Representative/City Administrator

2025 total comp
$130,604
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$92,497
Overtime
$152
Other pay
$150
Benefits
$37,805
Total compensation
$130,604
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.87

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$17,400
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$6,791

Windsor Silva is a Customer Service Representative at City Administrator within Pub Relations & Specialist Assts. They work permanent civil service, 0.87 FTE. 2025 total compensation came to $130,604. Their bargaining unit is SEIU, Local 1021, Misc.

William Jr

Customer Service Representative/City Administrator

2025 total comp
$118,270
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$80,830
Overtime
$156
Other pay
$1,410
Benefits
$35,874
Total compensation
$118,270
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.76

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$17,612
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$6,213

At City Administrator, William Jr serves as a Customer Service Representative within Pub Relations & Specialist Assts. They work permanent civil service, 0.76 FTE. Their 2025 pay totaled $118,270. Their bargaining unit is SEIU, Local 1021, Misc.

Maria Grealish

Customer Service Representative/City Administrator

2024 total comp
$25,036
Sub-department
Pub Relations & Spec Assts
Organization group
General Administration & Finance
Base pay
$16,878
Overtime
$0
Other pay
$40
Benefits
$8,118
Total compensation
$25,036
Employment type
Permanent Civil Service
Union / bargaining unit
SEIU, Local 1021, Misc
Full-time equivalent (FTE)
0.18

Source-specific fields

Data As Of
Jun 14, 2026
Data Loaded At
Jun 15, 2026
Department Code
ADM
Health and Dental Benefits
$4,132
Job Code
1304
Job Family Code
1300
Organization Group Code
General Administration & Finance
Other Benefits
$1,337

Maria Grealish works as a Customer Service Representative for City Administrator within Pub Relations & Specialist Assts. Their status is permanent civil service, 0.18 FTE. Maria earned $25,036 in 2024. Their bargaining unit is SEIU, Local 1021, Misc.