Illinois / Human Services / Switchboard Operator I

Job-title file

Switchboard Operator I

Operate, maintain, and repair equipment or facilities, performing skilled hands-on work.

17 employees hold this title in Human Services. Median total compensation for the role is $39,000, below the department median of $74,500.

Employees: 17
Total payroll: $648.5K
Role median: $39,000
Agency median: $74,500
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$3,700$80,912+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 17 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across Illinois

Switchboard Operator I is held in 3 Illinois departments. In Human Services, the median of $39,000 ranks #3 of 3.

Highest-paying departments for this role

Veterans' Affairs

$71,650 · 2

Corrections

$48,000 · 2

Median total compensation for the Switchboard Operator I role in other Illinoisdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Switchboard Operator beyond Illinois

This role is reported in 3 jurisdictions. In Illinois, the median of $42,100 ranks #1 of 3. See Switchboard Operator across all of Illinois →

Highest-paying jurisdictions for this role

Florida

$34,760 · 9

New York Public Authorities

$19,693 · 6

Median total compensation for comparable Switchboard Operator roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Human Services

Account Technician I 70
Account Technician II 74
Accountant 46
Accountant Advanced 44
Administrative Assistant I 100
Administrative Assistant I 73
Administrative Assistant II 65
Cook I 47
Disabil Claims Adjudicator Trainee 95
Disability Claims Adjudicator I 63
Domestic Worker 175
Educator 54
Executive I 410
Executive II 162
Habilitation Program Coordinator 75
Human Resources Representative 120
Human Resources Specialist 52
Human Services Casework Manager 229
Human Services Caseworker 3,405
Internal Security Inv II 40
Maintenance Equipment Operator 48
Maintenance Equipment Operator 40
Mental Health Technician I 1,049
Mental Health Technician I 483
Mental Health Technician II 1,179
Mental Health Technician II 1,091
Mental Health Technician III 159
Mental Health Technician Trainee 507
Mental Health Technicina III 137
Office Assistant 137
Office Associate 217
Office Coordinator 87
Public Aid Eligibility Assistant 423
Public Aid Eligibility Assistant 237
Public Service Administrator 475
Registered Nurse I 378
Registered Nurse II 281
Rehabilitation Case Coordinator I 121
Rehabilitation Case Coordinator II 176
Rehabilitation Counselor 109
Rehabilitation Counselor Senior 162
Rehabilitation Counselor Trainee 54
Residential Care Worker 68
Residential Services Supervisor 86
Secretary Therapy Aide I 658
Secretary Therapy Aide II 44
Secretary Therapy Aide Tr 143
Security Officer 111
Security Therapy Aide I 556
Security Therapy Aide II 46
Senior Public Service Administr 290
Senior Public Service Administrative 200
Social Service Program Planner III 103
Social Service Program Planner IV 54
Social Services Career Trainee 620
Social Worker II 106
Staff Development Specialist I 153
Staff Development Specialist I 111
Stationary Engineer 63
Support Service Worker 440

Record list

Employees with this title

Page 1

Yvette Whitehead

Switchboard Operator I/Human Services

2025 total comp

$82,000

Sub-department: Kiley Development Center
Base pay: $0
Overtime: $0
Other pay: $82,000
Benefits: $0
Total compensation: $82,000
Union / bargaining unit: Collective Bargaining
Work county: Lake

Source-specific fields

4-D Exempt: Yes
Employment Status: CERTIFIED
Period Pay Rate: $3,400
Rutan Exempt: No

At Human Services, Yvette Whitehead serves as a Switchboard Operator I within Kiley Development Center. Their 2025 pay totaled $82,000. They are represented by Collective Bargaining.

Shonice Robinson

Switchboard Operator I/Human Services

2025 total comp

$78,600

Sub-department: Kiley Development Center
Base pay: $0
Overtime: $0
Other pay: $78,600
Benefits: $0
Total compensation: $78,600
Union / bargaining unit: Collective Bargaining
Work county: Lake

Source-specific fields

4-D Exempt: Yes
Employment Status: CERTIFIED
Period Pay Rate: $2,600
Rutan Exempt: No

At Human Services, Shonice Robinson serves as a Switchboard Operator I within Kiley Development Center. Their 2025 pay totaled $78,600. Union affiliation: Collective Bargaining.

Janiene Walters

Switchboard Operator I/Human Services

2025 total comp

$59,300

Sub-department: Shapiro Development Center
Base pay: $0
Overtime: $0
Other pay: $59,300
Benefits: $0
Total compensation: $59,300
Union / bargaining unit: Collective Bargaining
Work county: Kankakee

Source-specific fields

4-D Exempt: Yes
Employment Status: PROB 6 MOS
Period Pay Rate: $2,100
Rutan Exempt: No

Janiene Walters is a Switchboard Operator I at Human Services within Shapiro Development Center. 2025 total compensation came to $59,300. They are represented by Collective Bargaining.

Cheryl Jackson

Switchboard Operator I/Human Services

2025 total comp

$57,500

Sub-department: Shapiro Development Center
Base pay: $0
Overtime: $0
Other pay: $57,500
Benefits: $0
Total compensation: $57,500
Union / bargaining unit: Collective Bargaining
Work county: Kankakee

Source-specific fields

4-D Exempt: Yes
Employment Status: PROB 4 MOS
Period Pay Rate: $2,400
Rutan Exempt: No

At Human Services, Cheryl Jackson serves as a Switchboard Operator I within Shapiro Development Center. Their 2025 pay totaled $57,500. They are represented by Collective Bargaining.

Janet Allen

Switchboard Operator I/Human Services

2025 total comp

$55,200

Sub-department: Shapiro Development Center
Base pay: $0
Overtime: $0
Other pay: $55,200
Benefits: $0
Total compensation: $55,200
Union / bargaining unit: Collective Bargaining
Work county: Kankakee

Source-specific fields

4-D Exempt: Yes
Employment Status: PROB 6 MOS
Period Pay Rate: $2,700
Rutan Exempt: No

Janet Allen holds the role of Switchboard Operator I at Human Services within Shapiro Development Center. In 2025, their total compensation was $55,200. They are represented by Collective Bargaining.

Thomas Taylor

Switchboard Operator I/Human Services

2025 total comp

$47,000

Sub-department: Ludeman Development Center
Base pay: $0
Overtime: $0
Other pay: $47,000
Benefits: $0
Total compensation: $47,000
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: Yes
Employment Status: CERTIFIED
Period Pay Rate: $1,700
Rutan Exempt: No

At Human Services, Thomas Taylor serves as a Switchboard Operator I within Ludeman Development Center. Their 2025 pay totaled $47,000. Their bargaining unit is Collective Bargaining.

Daniel Saucedo

Switchboard Operator I/Human Services

2023 total comp

$43,700

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $43,700
Benefits: $0
Total compensation: $43,700
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: Yes
Employment Status: CERTIFIED
Period Pay Rate: $1,800
Rutan Exempt: No

Daniel Saucedo is a Switchboard Operator I at Human Services within Family and Community Services. 2023 total compensation came to $43,700. They are represented by Collective Bargaining.

Denise Garcia

Switchboard Operator I/Human Services

2024 total comp

$40,500

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $40,500
Benefits: $0
Total compensation: $40,500
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $2,400
Rutan Exempt: No

Denise Garcia is a Switchboard Operator I at Human Services within Family and Community Services. 2024 total compensation came to $40,500. They are represented by Collective Bargaining.

Fatima Roman

Switchboard Operator I/Human Services

2024 total comp

$39,000

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $39,000
Benefits: $0
Total compensation: $39,000
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $2,100
Rutan Exempt: No

Fatima Roman holds the role of Switchboard Operator I at Human Services within Family and Community Services. In 2024, their total compensation was $39,000. They are represented by Collective Bargaining.

Rebecca Ashby

Switchboard Operator I/Human Services

2025 total comp

$38,800

Sub-department: Murray Development Center
Base pay: $0
Overtime: $0
Other pay: $38,800
Benefits: $0
Total compensation: $38,800
Union / bargaining unit: Collective Bargaining
Work county: Clinton

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $2,400
Rutan Exempt: No

Rebecca Ashby is a Switchboard Operator I at Human Services within Murray Development Center. 2025 total compensation came to $38,800. They are represented by Collective Bargaining.

Karli Soule

Switchboard Operator I/Human Services

2024 total comp

$34,900

Sub-department: Murray Development Center
Base pay: $0
Overtime: $0
Other pay: $34,900
Benefits: $0
Total compensation: $34,900
Union / bargaining unit: Collective Bargaining
Work county: Clinton

Source-specific fields

4-D Exempt: No
Employment Status: PROB 6 MOS
Period Pay Rate: $2,600
Rutan Exempt: No

Karli Soule holds the role of Switchboard Operator I at Human Services within Murray Development Center. In 2024, their total compensation was $34,900. Their bargaining unit is Collective Bargaining.

Peter Nateras

Switchboard Operator I/Human Services

2024 total comp

$21,900

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $21,900
Benefits: $0
Total compensation: $21,900
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Rutan Exempt: No

Peter Nateras holds the role of Switchboard Operator I at Human Services within Family and Community Services. In 2024, their total compensation was $21,900. Union affiliation: Collective Bargaining.

Sharese Hall

Switchboard Operator I/Human Services

2025 total comp

$18,100

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $18,100
Benefits: $0
Total compensation: $18,100
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $2,000
Rutan Exempt: No

Sharese Hall works as a Switchboard Operator I for Human Services within Family and Community Services. Sharese earned $18,100 in 2025. Their bargaining unit is Collective Bargaining.

Thomas Iii

Switchboard Operator I/Human Services

2023 total comp

$17,400

Sub-department: Ludeman Development Center
Base pay: $0
Overtime: $0
Other pay: $17,400
Benefits: $0
Total compensation: $17,400
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $300
Rutan Exempt: No

Thomas Iii holds the role of Switchboard Operator I at Human Services within Ludeman Development Center. In 2023, their total compensation was $17,400. They are represented by Collective Bargaining.

Kelsie Middleton

Switchboard Operator I/Human Services

2025 total comp

$7,100

Sub-department: Murray Development Center
Base pay: $0
Overtime: $0
Other pay: $7,100
Benefits: $0
Total compensation: $7,100
Union / bargaining unit: Collective Bargaining
Work county: Clinton

Source-specific fields

4-D Exempt: Yes
Employment Status: CERTIFIED
Period Pay Rate: $2,400
Rutan Exempt: No

Kelsie Middleton works as a Switchboard Operator I for Human Services within Murray Development Center. Kelsie earned $7,100 in 2025. Union affiliation: Collective Bargaining.

Emma Hayden

Switchboard Operator I/Human Services

2024 total comp

$3,800

Sub-department: Family and Community Services
Base pay: $0
Overtime: $0
Other pay: $3,800
Benefits: $0
Total compensation: $3,800
Union / bargaining unit: Collective Bargaining
Work county: Cook

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $1,900
Rutan Exempt: No

Emma Hayden is a Switchboard Operator I at Human Services within Family and Community Services. 2024 total compensation came to $3,800. They are represented by Collective Bargaining.

Brandy Hurt

Switchboard Operator I/Human Services

2024 total comp

$3,700

Sub-department: Kiley Development Center
Base pay: $0
Overtime: $0
Other pay: $3,700
Benefits: $0
Total compensation: $3,700
Union / bargaining unit: Collective Bargaining
Work county: Lake

Source-specific fields

4-D Exempt: No
Employment Status: CERTIFIED
Period Pay Rate: $1,900
Rutan Exempt: No

Brandy Hurt is a Switchboard Operator I at Human Services within Kiley Development Center. 2024 total compensation came to $3,700. Their bargaining unit is Collective Bargaining.