Compared with the local labor market
Customer Service Representative II pay vs. Texas
Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Department of Family and Protective Services pays a median base salary of $42,926 for this role, 6% above that figure — about the 58th percentile of local pay for the occupation.
Where Department of Family and Protective Services sits in the local pay range
$29,320
$35,420
$40,420
$48,300
$59,590
Department of Family and Protective Services median · $42,926
The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Family and Protective Services’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Family and Protective Services’s median base salary is 4% below that national figure, about the 44th percentile of pay for the occupation nationally.
$31,750
$36,870
$44,770
$51,780
$63,590
Department of Family and Protective Services median · $42,926
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.
Median total compensation for this role at Department of Family and Protective Services is $42,926, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
Customer Service Representative beyond Texas
This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →
Highest-paying jurisdictions for this role
Median total compensation for comparable Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.